Shipping Policy

Shipping Policy

Thank you for shopping with Sultan Modas.

1) Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped on weekends or public holidays.

2) Shipping Time
Estimated delivery time:
- Local delivery: 3–7 business days
- International delivery: 7–20 business days

Delivery times may vary depending on location, customs, and carrier delays.

3) Shipping Cost
We offer free shipping on all orders.

4) Tracking Information
Once your order is shipped, you will receive a tracking number (if available) via email.

5) Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

6) Delays or Lost Packages
If your order is delayed or lost, please contact us and we will assist you.

7) Contact
For any shipping questions, please contact us through our Contact page.